Damaged item delivered

Unfortunately, it sometimes happens that a product does not arrive in its original condition. Of course we find this very annoying and we always try to solve it as well as possible. In the event of a defective or damaged item, we ask you to inform us as soon as possible (within 24 hours). You can first place a return request via the return form, so we can serve you faster and better. Read more below about what to do if your package and / or product is damaged.

Is the package damaged?

When you receive the package, pay attention to any damage and / or breakage on the outside of the package. If visible damage is visible upon receipt, you should note this on the delivery note. In addition, you should not sign for proper delivery. You must report the damage to us within 24 hours with visible evidence of the damage. This can be done by means of photos.

The product is damaged

It is possible that damage is not immediately visible, because it is only visible after unpacking. If you have damage to the product, you must always report this to us within 24 hours of delivery. You must provide photos of the damage.

Report the damage to us

Note: please report the damage immediately! If the damage has not been reported to us within 24 hours of receipt or has been signed for "good delivery", then Horeca.com cannot be held responsible or liable and we can no longer submit a claim to the carrier.

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